Contact Us
Welcome to oqalc.shop, operated by White Flame Energy A/S.
We are committed to providing reliable customer service, transparent communication, and a convenient online shopping experience.
If you have any questions about our products, orders, shipping, Cash on Delivery (COD), returns, refunds, or other matters, please feel free to contact our customer support team.
We are happy to assist customers in our supported European delivery destinations.
1. Company Information
Company Name: White Flame Energy A/S
Website: https://oqalc.shop
Customer Service Email: support@oqalc.shop
Telephone: +45 47 34 57 48
Company Registration Number: 12757565
Legal Form: Aktieselskab (A/S) – Limited Liability Company
2. Business Address
White Flame Energy A/S
c/o Nuna Advokater
Qullilerfik 2, 6th Floor
Postboks 59
3900 Nuuk
Greenland
This address is provided for business identification and correspondence purposes.
Please note that this is not necessarily our warehouse or designated return shipping address.
For product returns, please contact our customer service team to receive the appropriate return instructions.
3. Customer Support
Our customer support team is available to assist with:
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Product information and availability
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Order confirmation and order status
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Shipping and delivery inquiries
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Cash on Delivery (COD) questions
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Order cancellations
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Returns and refunds
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Damaged, defective, or incorrect products
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General customer service inquiries
Email: support@oqalc.shop
Telephone: +45 47 34 57 48
When contacting us about an existing order, please include your order number so we can assist you efficiently.
4. Shipping and Delivery Support
We offer free standard shipping to the countries and regions currently supported by our online store.
Available shipping destinations are displayed during checkout.
Shipping availability and estimated delivery times may vary depending on the destination.
For information about shipping methods, order processing, estimated delivery times, and delivery conditions, please refer to our Shipping Policy.
If you need assistance with an order or delivery, please contact:
5. Cash on Delivery (COD)
Our store offers Cash on Delivery (COD) for eligible orders in supported delivery destinations.
Customers can pay for their purchases when their orders are delivered.
The availability of COD and the final payable amount will be displayed during checkout.
If you have questions about COD payments, delivery arrangements, or payment confirmation, please contact our customer service team.
Email: support@oqalc.shop
6. Returns and Refunds
We are committed to handling return and refund requests fairly and in accordance with applicable consumer protection laws.
Customers may have statutory rights to withdraw from eligible online purchases, including a 14-day withdrawal period where applicable under European Union consumer protection legislation.
If you wish to return a product, request a refund, or report a damaged or defective item, please contact:
Please include your order number and a brief description of your request.
Our customer service team will provide the appropriate return instructions.
For complete information about return eligibility, return shipping arrangements, and refund processing, please refer to our Return & Refund Policy.
7. Privacy and Data Protection
We respect customer privacy and are committed to protecting personal information.
If you have questions about how we collect, use, store, or protect your personal data, please contact:
Email: support@oqalc.shop
Where applicable, customers may exercise their rights under the European Union General Data Protection Regulation (GDPR), including rights of access, rectification, erasure, and other applicable rights.
For additional information, please refer to our Privacy Policy.
8. Complaints and Feedback
We value customer feedback and aim to resolve complaints in a fair and professional manner.
If you experience any issues with your purchase or our services, please contact us.
Email: support@oqalc.shop
Telephone: +45 47 34 57 48
Please provide relevant order details so we can review your request.
Nothing in this contact procedure limits your statutory consumer rights.
9. Contact Details
For all general inquiries, customer service requests, and business-related communications, please use the following contact information.
Company: White Flame Energy A/S
Website: https://oqalc.shop
Email: support@oqalc.shop
Telephone: +45 47 34 57 48
Company Registration Number: 12757565
Business Address:
c/o Nuna Advokater
Qullilerfik 2, 6th Floor
Postboks 59
3900 Nuuk
Greenland
White Flame Energy A/S
c/o Nuna Advokater
Qullilerfik 2, 6th Floor
Postboks 59
3900 Nuuk, Greenland
Email: support@oqalc.shop
Phone: +45 47 34 57 48
Website: https://oqalc.shop