Last Updated: October 26, 2026
1. Overview
Welcome to oqalc.shop, operated by White Flame Energy A/S.
We are committed to providing a transparent, fair, and convenient shopping experience for our customers.
This Return & Refund Policy explains your rights and our procedures regarding order cancellations, statutory withdrawal, returns, refunds, damaged or defective products, and return shipping costs.
We offer free return shipping for all eligible returns, including change-of-mind returns within the applicable withdrawal period.
Nothing in this policy limits or excludes any mandatory consumer rights under applicable European Union or national consumer protection legislation.
2. Statutory 14-Day Right of Withdrawal
Where European Union consumer protection legislation applies, consumers generally have the right to withdraw from an eligible online purchase within 14 calendar days without giving a reason.
For purchases of goods, the withdrawal period generally begins on the day after you, or a third party designated by you other than the carrier, receive the goods.
If an order contains multiple goods delivered separately, the withdrawal period generally begins when the last item is received.
To exercise your right of withdrawal, you must inform us of your decision through a clear statement before the withdrawal period expires.
You may contact us by email:
Please include your order number and the products you wish to return, where available.
You may use the withdrawal form provided at the end of this policy, but its use is not mandatory.
Sending your withdrawal notice before the 14-day period expires is sufficient to meet the withdrawal deadline.
3. Free Return Shipping
White Flame Energy A/S covers return shipping costs for all eligible returns.
This includes:
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Change-of-mind returns within the applicable withdrawal period
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Damaged products
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Defective products
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Incorrect products
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Products that do not conform to their contractual description
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Other returns covered by applicable consumer protection legislation
Customers are not required to pay return postage for eligible returns.
We will provide a prepaid return shipping label or arrange another seller-paid return method.
Please contact support@oqalc.shop to receive the appropriate return instructions.
Our business address is not necessarily the designated return warehouse.
Do not send products to our business correspondence address unless instructed to do so.
4. Return Procedure
To request a return, please follow these steps:
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Contact our customer support team at support@oqalc.shop.
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Provide your order number and identify the products you wish to return.
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Inform us whether you are exercising your statutory right of withdrawal or reporting a product issue.
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Receive the applicable return instructions and prepaid shipping label or another seller-paid return arrangement.
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Package the products securely and send them using the provided return method.
Where the statutory right of withdrawal applies, you must generally send the goods back without undue delay and no later than 14 days after informing us of your withdrawal decision, unless we have agreed to collect them.
We will provide reasonable assistance with the return process.
Contacting us to obtain a return label does not extend or restrict your statutory withdrawal rights.
5. Condition of Returned Products
Customers may inspect and handle products to the extent necessary to establish their nature, characteristics, and functioning, as they would ordinarily be permitted to do in a physical store.
Where the statutory right of withdrawal applies, customers may be responsible for any diminished value resulting from handling beyond what is necessary for that purpose, if the applicable legal conditions are met.
Products should be returned with their accessories and original packaging where reasonably possible.
However, missing or damaged original packaging alone does not automatically remove statutory withdrawal rights.
We will not impose conditions that unlawfully restrict consumers' statutory rights.
6. Refund Processing Time
Where European Union statutory withdrawal rules apply, we will reimburse eligible payments without undue delay and no later than 14 calendar days after receiving your withdrawal notification.
Where legally permitted, we may withhold reimbursement until we receive the returned goods or you provide evidence of having sent them back, whichever occurs first.
Refunds will include the amounts required by applicable law.
Since our store offers free standard shipping, customers do not pay standard outbound delivery charges.
Any additional remedies or reimbursements required by law will also be provided.
7. Refund Methods for Cash on Delivery (COD)
Our store offers Cash on Delivery (COD) for eligible orders.
Because COD payments are collected upon delivery, refunds may be processed through:
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Bank transfer to an account designated by the customer
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Another suitable refund method expressly agreed upon with the customer
We will communicate the refund arrangement and request only the information necessary to process the reimbursement.
Where applicable law requires reimbursement using the original payment method, any alternative method will be used only with the customer's express agreement and without additional cost to the customer.
We do not charge refund processing fees.
8. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, incomplete, incorrect, or non-conforming product, please contact us at:
Please provide your order number, a description of the issue, and photographs if available.
Photographs may help us investigate the issue but are not an absolute condition for exercising statutory rights.
Depending on applicable law and the circumstances, remedies may include:
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Free repair
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Free replacement
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Appropriate price reduction
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Contract termination and refund
We will cover shipping and other costs for which we are legally responsible.
Statutory rights relating to defective or non-conforming goods are separate from the 14-day withdrawal right and may apply beyond that period.
9. Exchanges
If you wish to exchange a product, please contact:
We will advise whether an exchange can be arranged based on product availability and the circumstances of your request.
Where a replacement is required under applicable statutory consumer rights, it will be provided in accordance with those requirements.
Voluntary exchanges are subject to availability and any terms communicated and agreed upon before the exchange.
10. Order Cancellations
If you wish to cancel an order before dispatch, please contact us as soon as possible.
Email: support@oqalc.shop
We will make reasonable efforts to process cancellation requests before shipment.
If the order has already been dispatched, you may still exercise any applicable statutory right of withdrawal.
We do not charge cancellation or restocking fees for eligible cancellations and returns.
11. Exceptions to the Right of Withdrawal
Certain goods may be excluded from the statutory right of withdrawal where an applicable legal exception exists.
Depending on the product and applicable legislation, exceptions may include:
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Goods made to the consumer's specifications or clearly personalized
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Goods liable to deteriorate or expire rapidly
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Sealed goods unsuitable for return for health protection or hygiene reasons once unsealed
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Other goods expressly excluded by applicable law
Any exception will apply only where the relevant legal conditions are satisfied.
Statutory rights concerning defective or non-conforming goods remain unaffected.
12. Lost or Damaged Return Shipments
When customers use a prepaid return label or seller-arranged return service provided by us, we will handle carrier-related issues in accordance with applicable law.
Please retain any available proof of shipment until the return has been completed.
If a return shipment is delayed, lost, or damaged, please contact:
We will investigate the matter with the relevant delivery provider.
Customers will not be charged additional return shipping costs for eligible returns.
13. No Restocking Fees
We do not charge restocking fees for eligible returns.
Restocking Fee: €0.00
Eligible Return Shipping Cost: FREE
This applies to eligible change-of-mind returns as well as returns involving defective, damaged, or incorrect products.
Any legally permitted deduction for diminished value resulting from excessive handling is separate from a restocking fee.
14. Consumer Rights and Applicable Law
This policy is intended to respect applicable European Union and national consumer protection requirements.
White Flame Energy A/S has its stated business address in Greenland and serves customers in supported European markets.
Where mandatory EU or national consumer protection rules apply to a purchase, those rules take precedence over any inconsistent provision of this policy.
Nothing in this policy restricts consumers from exercising statutory withdrawal rights, conformity rights, or other mandatory remedies.
15. Customer Service and Return Contact
For return requests, refunds, cancellations, product complaints, or questions about this policy, please contact:
Company Name: White Flame Energy A/S
Website: https://oqalc.shop
Customer Service Email: support@oqalc.shop
Telephone: +45 47 34 57 48
Company Registration Number: 12757565
Business Address:
White Flame Energy A/S
c/o Nuna Advokater
Qullilerfik 2, 6th Floor
Postboks 59
3900 Nuuk
Greenland
This is our business correspondence address and is not necessarily our designated return shipping address.
Please request the appropriate return instructions before sending goods back.
16. Model Withdrawal Form
You may use the following form to exercise your statutory right of withdrawal. Use of this form is optional.
To: White Flame Energy A/S
Email: support@oqalc.shop
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:
Product(s):
Order Number:
Ordered On:
Received On:
Consumer Name:
Consumer Address:
Date:
Signature (only if submitted on paper):
You may send this completed form by email to support@oqalc.shop.
17. Changes to This Policy
We may update this Return & Refund Policy to reflect changes in our operations, customer service procedures, or applicable legal requirements.
The latest version will be published on this page.
Changes will not retroactively reduce mandatory consumer rights or accepted contractual commitments without a lawful basis.
White Flame Energy A/S
c/o Nuna Advokater
Qullilerfik 2, 6th Floor
Postboks 59
3900 Nuuk, Greenland
Company Registration Number: 12757565
Email: support@oqalc.shop
Phone: +45 47 34 57 48
Website: https://oqalc.shop