Shipping Policy

Last Updated: October 26, 2026

Welcome to oqalc.shop, operated by White Flame Energy A/S.

We are committed to providing a reliable, transparent, and convenient shopping and delivery experience for our customers.

This Shipping Policy explains our shipping destinations, shipping methods, delivery costs, order processing times, estimated delivery times, payment arrangements, order tracking, customs procedures, and the handling of delayed, lost, or damaged shipments.

Our store offers Free Standard Shipping and supports Cash on Delivery (COD) for eligible orders in our supported European delivery destinations.

1. Shipping Destinations

We provide shipping services to multiple European countries and regions supported by our online store.

Our shipping network may expand to additional European destinations as our business develops.

The availability of shipping services depends on the customer's delivery address and the logistics arrangements available for that destination.

Customers can verify whether delivery is available to their country by entering their shipping address during checkout.

Only destinations supported and displayed during checkout are eligible for delivery.

We do not guarantee delivery to countries or regions that are not currently supported by our shipping services.

2. Shipping Methods and Costs

We offer FREE Standard Shipping on all orders to supported delivery destinations.

Shipping Method: Standard Shipping

Shipping Cost: FREE

Minimum Order Value: No minimum purchase requirement

Standard Shipping Fee: €0.00, or zero shipping charges in the applicable checkout currency.

Customers will not be charged additional standard shipping fees during checkout.

Any other mandatory charges that may apply must be clearly disclosed before the customer places an order.

We do not impose undisclosed shipping charges after an order has been confirmed.

3. Order Processing Time

Orders are generally processed within 1–2 business days after they have been successfully submitted and accepted.

Order processing includes:

• Order confirmation

• Product availability verification

• Order preparation

• Packaging

• Shipping documentation

• Handover to the delivery provider

Business days are Monday through Friday, excluding applicable public holidays.

Orders placed during weekends or public holidays will generally begin processing on the next business day.

If an unexpected processing delay occurs, we will make reasonable efforts to inform affected customers.

4. Shipping Transit Time

Our estimated standard shipping transit time is 5–7 business days for supported delivery destinations.

The transit period generally begins when the shipment is handed over to the delivery provider.

Actual delivery dates may vary due to destination-specific logistics conditions, public holidays, customs procedures, or unexpected transportation disruptions.

We will make reasonable efforts to deliver orders within the communicated timeframe.

5. Total Estimated Delivery Time

Our estimated total delivery time is 6–9 business days.

The estimated total delivery time includes both order processing and shipping transit.

These estimates apply to supported delivery destinations for which this shipping service is offered.

Delivery estimates are calculated in business days and exclude weekends and applicable public holidays.

If different delivery estimates apply to a particular destination or product, those estimates will be communicated before purchase.

Unless otherwise agreed, where EU consumer protection law applies, goods must be delivered without undue delay and no later than 30 days after conclusion of the contract.

Customers retain their statutory rights in the event of delayed delivery.

6. Cash on Delivery (COD)

We offer Cash on Delivery (COD) for eligible orders in supported destinations.

Customers can pay for their purchases when their orders are delivered.

How Cash on Delivery Works

1. Select the products you wish to purchase.

2. Proceed to checkout.

3. Enter your complete delivery information.

4. Select Cash on Delivery where available.

5. Review the final order amount.

6. Confirm your order.

7. Receive your package and pay the applicable amount upon delivery.

COD availability may depend on the destination and the delivery provider.

The final payable amount will be clearly displayed before the order is submitted.

Any applicable COD-related fees must be disclosed before purchase.

Customers should ensure that someone is available to receive the shipment and complete payment.

7. Order Confirmation

After an order has been placed, customers will receive an order confirmation using the contact information provided during checkout.

The confirmation may include:

• Order number

• Purchased products

• Order amount

• Shipping address

• Selected payment method

• Order details

If any order information is incorrect, please contact our customer service team as soon as possible.

Email: support@oqalc.shop

We will make reasonable efforts to correct the information before dispatch.

8. Shipping Confirmation and Tracking

Once an order has been dispatched, we will provide shipping confirmation when shipment information becomes available.

Where tracking is supported by the delivery provider, customers will receive a tracking number or tracking link.

Tracking information may include:

• Shipping carrier

• Tracking number

• Shipment status

• Estimated delivery information

Tracking updates may take some time to appear after dispatch.

If you need assistance tracking your order, please contact:

support@oqalc.shop

9. Delivery Delays

Although we aim to deliver orders within the estimated timeframe of 6–9 business days, unexpected delays may occasionally occur.

Possible causes include:

• Severe weather conditions

• Transportation disruptions

• Public holidays

• Carrier operational issues

• Customs inspections

• Incorrect or incomplete shipping information

• Other unforeseen logistics circumstances

If a significant delay occurs, we will make reasonable efforts to inform affected customers.

Where applicable consumer protection legislation provides remedies for delayed delivery, customers may request delivery within an appropriate additional period.

If delivery is not completed within that period, customers may be entitled to terminate the contract and receive reimbursement.

Where applicable law permits immediate termination, no additional delivery period will be required.

Nothing in this policy limits mandatory consumer rights.

10. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information during checkout.

Please verify the following details:

• Full name

• Street address

• House or apartment number

• Postal code

• City

• Country

• Telephone number

If you discover an error after placing an order, please contact us promptly.

Email: support@oqalc.shop

We will make reasonable efforts to correct shipping information before dispatch.

Once an order has been shipped, address changes may depend on the delivery provider's capabilities.

Any additional costs or remedies will be handled in accordance with applicable law.

11. Failed Delivery Attempts

If a delivery attempt is unsuccessful, the delivery provider may arrange another delivery attempt or provide alternative collection instructions.

Customers may be contacted by the carrier to arrange redelivery.

For Cash on Delivery orders, payment is generally collected upon successful delivery.

If you are unable to receive your order, please contact our customer service team.

Customers wishing to cancel or withdraw from a purchase should clearly communicate their decision.

Refusing delivery does not necessarily constitute a formal exercise of the statutory right of withdrawal.

Any applicable charges or remedies will be handled in accordance with consumer protection legislation.

12. Lost Packages

If your order has not arrived within the expected delivery period, please contact our customer service team.

Email: support@oqalc.shop

Please provide your order number and relevant delivery information.

We will investigate the shipment with the logistics provider.

Where a package is lost before the risk has legally passed to the customer, we will provide an appropriate remedy in accordance with applicable law.

Depending on the circumstances, this may include replacement or reimbursement.

Customers will not be required to bear the loss of goods while we remain legally responsible for delivery.

13. Damaged or Incorrect Shipments

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as reasonably possible.

Please provide:

• Your order number

• A description of the issue

• Relevant photographs, if available

We will review the matter and provide an appropriate solution in accordance with applicable consumer protection legislation.

Depending on the circumstances and your statutory rights, remedies may include:

• Free repair

• Free replacement

• Price reduction

• Full or partial refund

We will cover costs for which we are legally responsible, including applicable return shipping costs.

14. Customs Duties and Import Taxes

Depending on the shipping origin and destination, international orders may be subject to customs procedures, import VAT, customs duties, or other legally applicable charges.

Where goods are shipped from outside the European Union to an EU destination, customs and import tax requirements may apply.

Any mandatory import-related charges and the party responsible for paying them will be clearly disclosed before purchase, as required by applicable law.

We will not impose undisclosed mandatory shipping-related charges after checkout.

Customers may contact us before placing an order if they have questions about import-related charges.

Email: support@oqalc.shop

15. Returns and Refunds

Customers may request returns and refunds in accordance with our published Return & Refund Policy and applicable consumer protection legislation.

Where European Union consumer protection rules apply, consumers generally have a 14-day statutory right of withdrawal for eligible distance purchases.

Return eligibility, return shipping arrangements, and refund procedures are described in our Return & Refund Policy.

For Cash on Delivery orders, refunds may be arranged by bank transfer or another appropriate method agreed upon with the customer, subject to applicable legal requirements.

To request a return or refund, please contact:

support@oqalc.shop

16. Customer Service and Contact Information

If you have questions about shipping, delivery times, order tracking, COD payments, customs charges, or shipment problems, please contact us.

Company Name: White Flame Energy A/S

Website: https://oqalc.shop

Customer Service Email: support@oqalc.shop

Telephone: +45 47 34 57 48

Company Registration Number: 12757565

Business Address:

White Flame Energy A/S
c/o Nuna Advokater
Qullilerfik 2, 6th Floor
Postboks 59
3900 Nuuk
Greenland

Our business address is provided for company identification and correspondence purposes and is not necessarily the shipping warehouse or designated return address.

Please contact customer support for return shipping instructions.

17. Changes to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes in delivery destinations, shipping services, logistics operations, or applicable legislation.

Any updates will be published on this page with an updated revision date.

Changes will not retroactively reduce mandatory consumer rights or alter accepted contractual commitments without a lawful basis.

For further assistance, please contact:

support@oqalc.shop

White Flame Energy A/S
c/o Nuna Advokater
Qullilerfik 2, 6th Floor
Postboks 59
3900 Nuuk, Greenland

Company Registration Number: 12757565
Email: support@oqalc.shop
Telephone: +45 47 34 57 48
Website: https://oqalc.shop