Privacy Policy

Last Updated: October 26, 2026

1. Introduction

Welcome to oqalc.shop.

This Privacy Policy explains how White Flame Energy A/S ("we", "us", "our") collects, uses, discloses, stores, and protects personal information when you visit our website, purchase products, contact customer support, or otherwise interact with our services.

We respect your privacy and are committed to handling personal information transparently and responsibly.

Where the European Union General Data Protection Regulation (GDPR) applies, we process personal data in accordance with its requirements and other applicable data protection laws.

By using our website, you acknowledge that you have been provided with this Privacy Policy. Where consent is legally required for particular processing activities, we will request it separately.

2. Data Controller and Company Information

The entity responsible for determining the purposes and means of processing personal data through this website is:

Company Name: White Flame Energy A/S

Website: https://oqalc.shop

Email: support@oqalc.shop

Telephone: +45 47 34 57 48

Company Registration Number: 12757565

Business Address:

White Flame Energy A/S
c/o Nuna Advokater
Qullilerfik 2, 6th Floor
Postboks 59
3900 Nuuk
Greenland

For questions about this Privacy Policy or the handling of your personal data, please contact us using the details above.

3. Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of personal information.

3.1 Information You Provide Directly

• Full name

• Email address

• Telephone number

• Billing address

• Shipping address

• Postal code, city, and country

• Order details and purchase history

• Customer service communications

• Return and refund requests

• Information voluntarily provided through contact forms or correspondence

3.2 Order and Payment Information

When you place an order, we may process:

• Products purchased

• Order number

• Order amount

• Selected payment method

• Order confirmation information

• Payment status

• Refund details

• Delivery confirmation information

Our store offers Cash on Delivery (COD) for eligible orders in supported destinations.

For COD orders, we may share the information necessary for payment collection with authorized delivery and logistics providers.

Where refunds are processed by bank transfer, we may request the bank account information necessary to complete the refund.

We do not require customers to provide bank account details unless they are necessary for a legitimate refund or another authorized transaction.

3.3 Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Language preferences

• Website interaction information

• Pages visited

• Referral information

• Cookie identifiers

• Approximate location derived from technical information

The extent of this collection depends on the website technologies, services, and consent settings in use.

4. Purposes and Legal Bases for Processing

Where the GDPR applies, we process personal information only where a valid legal basis exists.

Where processing is based on legitimate interests, we consider the necessity of the processing and its potential impact on individuals' rights and freedoms.

Where processing is based on consent, you may withdraw that consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

5. How We Use Personal Information

We use personal information for legitimate business and legal purposes, including:

• Accepting and processing orders

• Confirming purchases

• Preparing and dispatching products

• Arranging free standard shipping

• Coordinating Cash on Delivery payments

• Providing delivery and tracking information

• Responding to customer inquiries

• Handling cancellations, returns, and refunds

• Investigating lost, damaged, or incorrect shipments

• Preventing fraudulent transactions

• Maintaining website security

• Meeting applicable legal, accounting, and tax obligations

• Improving website functionality where permitted by law

We do not use personal information for purposes incompatible with those described in this Privacy Policy unless a lawful basis exists.

6. Shopify and E-Commerce Services

Our online store is operated using the Shopify e-commerce platform.

Shopify and its authorized service providers may process personal information to support functions such as:

• Website hosting

• Shopping cart functionality

• Checkout processing

• Order management

• Security and fraud prevention

• Customer communications

• Technical support

• Store operations

The respective data protection responsibilities of White Flame Energy A/S, Shopify, and other service providers depend on the services used and the applicable contractual arrangements.

For additional information about Shopify's privacy practices, customers may visit:

https://www.shopify.com/legal/privacy

7. Sharing Personal Information

We may share personal information with trusted third parties when necessary for legitimate business operations or compliance with applicable law.

These parties may include:

7.1 Shipping and Logistics Providers

We may share the information required to arrange deliveries, including customer names, shipping addresses, telephone numbers, and order details.

For COD orders, relevant payment collection information may also be shared with authorized delivery providers.

7.2 Payment and Refund Service Providers

Where necessary, we may share transaction information with providers involved in payment collection, refund processing, or related financial services.

7.3 Technology and Hosting Providers

We may use providers that support website hosting, technical operations, cybersecurity, order management, and customer communications.

7.4 Professional Advisers

We may disclose relevant information to accountants, legal advisers, or other professional service providers where necessary and lawful.

7.5 Public Authorities

We may disclose information where required by applicable law, a valid legal request, or a competent regulatory authority.

We do not sell customer personal information in exchange for monetary payment.

Any advertising-related sharing or processing is subject to applicable privacy and consent requirements.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, security, shopping cart operations, and customer preferences.

Depending on the services enabled, cookies may also be used for analytics or advertising purposes.

8.1 Essential Cookies

Essential cookies support functions such as:

• Shopping cart operations

• Checkout functionality

• Website security

• Session management

• Fraud prevention

These cookies may be used where permitted without consent under applicable law.

8.2 Analytics Cookies

Where enabled, analytics technologies may help us understand website traffic and improve our services.

Where consent is legally required, these technologies will be activated only after the necessary consent has been obtained.

8.3 Marketing and Advertising Cookies

Where enabled, advertising technologies may be used to measure campaign performance or display relevant advertisements.

We will obtain consent before using non-essential advertising cookies where required by applicable law.

8.4 Cookie Preferences

Where required, customers can accept, reject, or manage non-essential cookies through the consent tools available on our website.

Customers may also control certain cookies through their browser settings.

Disabling essential cookies may affect website functionality.

9. Marketing Communications

We may send promotional emails or other marketing communications only where permitted by applicable law.

Where consent is required, customers will be given a clear opportunity to provide it.

Customers may withdraw consent or unsubscribe from promotional emails at any time using the unsubscribe instructions or by contacting:

support@oqalc.shop

Unsubscribing from marketing does not prevent us from sending necessary transactional communications relating to orders, deliveries, or customer service.

10. International Data Transfers

White Flame Energy A/S has its stated business address in Greenland and operates an online store serving customers in supported European markets.

Personal information may be processed in countries other than the customer's country of residence, including through Shopify and other authorized service providers.

Where the GDPR applies, transfers of personal data to countries outside the European Economic Area will be carried out in accordance with applicable international data transfer requirements.

Depending on the destination and circumstances, appropriate safeguards may include:

• European Commission adequacy decisions

• Standard Contractual Clauses

• Other legally recognized transfer mechanisms

• Additional protective measures where required

We will take appropriate steps to ensure that international transfers are lawful and that personal data receives the protection required by applicable legislation.

11. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with applicable legal obligations.

Retention periods depend on the category of information and the reason for processing.

For example:

• Order information may be retained for contractual, accounting, tax, and legal compliance purposes.

• Customer support records may be retained as necessary to resolve inquiries or disputes.

• Return and refund records may be retained for legal and accounting purposes.

• Marketing information will be retained only while a valid legal basis exists or until consent is withdrawn, subject to any lawful retention requirements.

• Technical and security records may be retained for appropriate operational and security periods.

When personal information is no longer required, we will delete, anonymize, or securely dispose of it in accordance with applicable law.

12. Data Security

We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, alteration, disclosure, or misuse.

These measures may include:

• Access controls

• Secure website connections

• Restricted access to customer information

• Appropriate service provider arrangements

• Security monitoring

• Administrative safeguards

No electronic transmission or storage system can be guaranteed to be completely secure.

If a personal data breach occurs, we will assess the incident and comply with applicable notification obligations.

13. Your Privacy Rights

Where the GDPR applies, individuals may have the following rights, subject to applicable legal conditions and exceptions:

Right of Access: Request confirmation of whether personal data is being processed and obtain access to relevant information.

Right to Rectification: Request correction of inaccurate or incomplete personal information.

Right to Erasure: Request deletion of personal information where the applicable legal requirements are met.

Right to Restrict Processing: Request restrictions on certain processing activities.

Right to Data Portability: Receive certain personal data in a structured, commonly used, machine-readable format and request transmission where applicable.

Right to Object: Object to processing based on legitimate interests or to processing for direct marketing.

Right to Withdraw Consent: Withdraw consent at any time where processing relies on consent.

Rights Relating to Automated Decision-Making: Exercise applicable rights concerning decisions based solely on automated processing that produce legal or similarly significant effects.

To exercise your rights, please contact:

support@oqalc.shop

We may request reasonable information to verify your identity before processing a request.

Where the GDPR applies, we will generally respond within one month, subject to legally permitted extensions.

14. Privacy Complaints

If you have concerns about how your personal information is processed, please contact us first.

Email: support@oqalc.shop

We will review privacy-related complaints and respond in accordance with applicable law.

Where the GDPR applies, individuals may have the right to lodge a complaint with a competent data protection supervisory authority.

Customers in the European Union may contact the competent supervisory authority in their country of habitual residence, place of work, or place of the alleged infringement, as permitted by law.

15. Children's Privacy

Our online store is intended for individuals who have the legal capacity to make purchases under applicable law.

We do not knowingly collect personal information from children in circumstances prohibited by applicable law.

If we become aware that personal information has been collected unlawfully from a child, we will take appropriate steps to address the matter.

Parents or legal guardians may contact us at:

support@oqalc.shop

16. Third-Party Websites

Our website may contain links to websites operated by independent third parties.

We do not control the privacy practices of these websites.

Customers should review the privacy policies of third-party websites before providing personal information.

This Privacy Policy applies to personal information processed by White Flame Energy A/S in connection with oqalc.shop.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, website technologies, legal requirements, or personal data processing activities.

The latest version will be published on this page with an updated revision date.

Where required by law, we will provide additional notice or obtain consent before implementing material changes to processing activities.

18. Contact Information

For questions about this Privacy Policy, personal data processing, or privacy rights, please contact:

Data Controller: White Flame Energy A/S

Website: https://oqalc.shop

Email: support@oqalc.shop

Telephone: +45 47 34 57 48

Company Registration Number: 12757565

Business Address:

White Flame Energy A/S
c/o Nuna Advokater
Qullilerfik 2, 6th Floor
Postboks 59
3900 Nuuk
Greenland

White Flame Energy A/S
c/o Nuna Advokater
Qullilerfik 2, 6th Floor
Postboks 59
3900 Nuuk, Greenland

Company Registration Number: 12757565
Email: support@oqalc.shop
Telephone: +45 47 34 57 48
Website: https://oqalc.shop