AGB
Terms of Service
Last Updated: October 26, 2026
1. Overview
Welcome to oqalc.shop, operated by White Flame Energy A/S.
These Terms of Service govern your use of our website and purchases made through our online store.
By using our website or placing an order, you agree to these Terms, subject to your mandatory rights under applicable consumer protection legislation.
2. Company Information
Company Name: White Flame Energy A/S
Legal Form: Aktieselskab (A/S) – Limited Liability Company
Company Registration Number: 12757565
Website: https://oqalc.shop
Email: support@oqalc.shop
Telephone: +45 47 34 57 48
Business Address:
White Flame Energy A/S
c/o Nuna Advokater
Qullilerfik 2, 6th Floor
Postboks 59
3900 Nuuk
Greenland
3. Scope of Services
Our online store offers products to customers in supported European countries and regions.
Our services include online ordering, free standard shipping, Cash on Delivery (COD), customer support, returns, and refunds.
Available delivery destinations and payment methods are displayed during checkout.
4. Website Use
Customers must provide accurate information when placing orders and must not use the website for unlawful or fraudulent purposes.
We may take reasonable measures to prevent misuse, subject to applicable law.
5. Product Information
We make reasonable efforts to provide accurate product descriptions, images, specifications, prices, and availability information.
Products must conform to their contractual descriptions and applicable statutory requirements.
Customers retain their legal rights if products are defective or materially different from their descriptions.
6. Prices, Taxes and Import Charges
Product prices are displayed in the applicable checkout currency.
The final payable amount will be disclosed before order confirmation.
We provide free standard shipping to supported destinations.
White Flame Energy A/S is responsible for all applicable import VAT, customs duties, and customs clearance fees associated with delivering orders to supported destinations.
Customers will not be required to pay additional import-related charges upon delivery.
Any applicable taxes and mandatory charges will be handled in accordance with relevant legislation.
We do not impose undisclosed mandatory charges after an order has been confirmed.
7. Orders and Contract Formation
Customers place orders by selecting products, entering delivery information, choosing an available payment method, reviewing the final amount, and submitting the order.
An automated order acknowledgment does not necessarily constitute acceptance.
A purchase contract is formed when we expressly accept the order or dispatch the goods, unless applicable law or checkout information provides otherwise.
If an order cannot be fulfilled, we will inform the customer without undue delay.
8. Payment Methods
We offer Cash on Delivery (COD) for eligible orders in supported destinations.
Customers pay the final disclosed order amount when their goods are delivered.
COD availability and any applicable payment charges will be disclosed before purchase.
9. Shipping and Delivery
We offer Free Standard Shipping.
Order Processing Time: 1–2 business days
Shipping Transit Time: 5–7 business days
Total Estimated Delivery Time: 6–9 business days
Delivery estimates apply to supported destinations unless a different estimate is communicated before purchase.
Customers retain all statutory rights relating to delayed or failed delivery.
10. Delivery Risk
Where mandatory consumer protection law applies, we remain responsible for loss or damage until the goods are delivered to the customer or another legally designated recipient.
Any statutory exceptions remain applicable.
11. Right of Withdrawal
Where European Union consumer protection legislation applies, consumers generally have a 14-day statutory right of withdrawal for eligible distance purchases.
The withdrawal period generally begins when the consumer, or a designated third party other than the carrier, receives the goods.
Customers may exercise this right by sending a clear withdrawal statement to:
Statutory exceptions may apply to certain categories of goods.
12. Free Returns and Return Shipping
White Flame Energy A/S covers return shipping costs for all eligible returns.
This includes:
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Change-of-mind returns
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Defective products
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Damaged products
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Incorrect products
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Other eligible returns under applicable law and our Return & Refund Policy
Customers will not be charged return postage or restocking fees for eligible returns.
We will provide a prepaid return shipping label or another seller-paid return arrangement.
Customers should contact support@oqalc.shop to receive return instructions.
Nothing in this section limits mandatory consumer rights.
13. Refunds
Refunds will be processed in accordance with applicable consumer protection legislation.
Where EU statutory withdrawal rules apply, reimbursement will generally be made without undue delay and within 14 days after we are informed of the withdrawal decision.
Where legally permitted, reimbursement may be withheld until we receive the returned goods or evidence of their dispatch, whichever occurs first.
For Cash on Delivery orders, refunds may be arranged by bank transfer or another appropriate method agreed upon with the customer, subject to applicable law.
Customers will not be charged prohibited refund fees.
14. Defective or Non-Conforming Products
Customers retain statutory rights concerning defective or non-conforming products.
Depending on applicable law, remedies may include repair, replacement, price reduction, or refund.
Where required by law, remedies will be provided without charge to the customer.
We cover return shipping costs for eligible defective-product claims.
15. Order Cancellations
Customers wishing to cancel an order should contact us promptly.
If an order has not been dispatched, we will make reasonable efforts to process the cancellation.
If an order has already been dispatched, applicable statutory withdrawal rights remain available.
16. Customer Responsibilities
Customers agree to provide accurate order information, use the website lawfully, and follow the payment arrangements selected during checkout.
Nothing in this section reduces statutory consumer rights.
17. Intellectual Property
Original content created by or for White Flame Energy A/S may be protected by applicable intellectual property laws.
Third-party trademarks and materials remain the property of their respective owners.
Unauthorized commercial use of protected content is prohibited unless permitted by law or authorized by the rights holder.
18. Third-Party Services
Our website may use third-party services for e-commerce operations, logistics, analytics, and other functions.
Third-party services may have separate terms and privacy policies.
The use of third-party services does not reduce our legal obligations to customers.
19. Privacy and Data Protection
We process personal information in accordance with applicable data protection legislation.
Where the GDPR applies, customers retain their applicable data protection rights.
For details, please refer to our Privacy Policy.
Privacy Contact: support@oqalc.shop
20. Website Availability
We make reasonable efforts to maintain the security and functionality of our website.
Temporary interruptions may occur due to maintenance, technical issues, or circumstances outside our reasonable control.
Nothing in this section excludes liability that cannot lawfully be excluded.
21. Limitation of Liability
Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, mandatory consumer protection obligations, or any other liability that cannot legally be excluded.
Any permitted limitation applies only to the extent allowed by applicable law.
22. Complaints and Dispute Resolution
Customers may contact us regarding complaints about orders, products, payments, deliveries, returns, or refunds.
Email: support@oqalc.shop
We will make reasonable efforts to investigate and resolve complaints fairly.
Customers retain access to competent authorities, courts, and applicable dispute resolution mechanisms under relevant law.
23. Applicable Law and Jurisdiction
These Terms are subject to applicable laws governing the seller and the relevant consumer contract.
White Flame Energy A/S has its stated business address in Greenland.
Where our activities are directed toward consumers in European Union member states, applicable mandatory EU and national consumer protection rules may apply.
Nothing in these Terms deprives consumers of mandatory protections available under applicable law.
24. Changes to These Terms
We may update these Terms to reflect changes in business operations, services, or applicable law.
Updated Terms will be published on this page.
Changes will not retroactively reduce mandatory consumer rights or accepted contractual commitments without a lawful basis.
25. Contact Information
Company: White Flame Energy A/S
Website: https://oqalc.shop
Email: support@oqalc.shop
Telephone: +45 47 34 57 48
Company Registration Number: 12757565
Business Address:
White Flame Energy A/S
c/o Nuna Advokater
Qullilerfik 2, 6th Floor
Postboks 59
3900 Nuuk
Greenland
White Flame Energy A/S
c/o Nuna Advokater
Qullilerfik 2, 6th Floor
Postboks 59
3900 Nuuk, Greenland
Company Registration Number: 12757565
Email: support@oqalc.shop
Phone: +45 47 34 57 48
Website: https://oqalc.shop